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Refund and Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, please contact us immediately so we can make it right. Please see below for more information on our return policy.

Last updated Oct 15, 2021
Return Process

To start a return, please contact customer service on this website.

Once your return request is processed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund as soon as it’s been fully reviewed. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 days.

Subscriptions

Our refund and returns policy for Chasi Plans lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Pro Services

Our refund and returns policy for Pro Services lasts 30 days after the date of the Final Review stage of production. If 30 days have passed since your purchase, we do not offer refunds or exchanges.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

After 7 to 10 days after your refund was accepted by Chasi Customer Service, please contact us.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Paul Hansen
Paul Hansen

Left a 5 star review

Paul Hansen
November 26, 2023

Everybody here is a straight wizard. The platform is better than most of the others out and the support is off the charts. Have faith in Chasi!

Victoria Scrivner
October 26, 2023

Awesome company. I put my full trust in Tyler and he exceeded my expectations. The timing of everything was beautiful. He really listened and even advised on certain things I needed to change. Everything has been seamless. I 100% recommend this company and will continue to use it for mine.

Darias King
October 24, 2023

Chasi is an amazing website development platform that is simple and user friendly. I switched over here after years of using Wix and I haven't been happier. I appreciate how much functionality there is within the website builder and how easy it is to learn. Highly recommend for anyone!

Cynthia Caldow
October 24, 2023

We are super happy with the web design and marketing work by the Chasi team. They have made out e-commerce store super easy to use and we love the website design. Their customer service is great and we highly recommend.

Trae Small
October 24, 2023

If your needing help with building a professional web sight to scale your business “Chasi” is the way to go. They have been there every step of the way and helped with the entire process. Best in the business!